PRIVACY POLICY

SunSave Solar ("SunSave Solar," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit information through our forms, or communicate with us.

SunSave Solar is operated by Solara LLC. By using our website, you acknowledge the practices described in this Privacy Policy.

We may collect information you voluntarily provide, including:

• Name
• Property address
• Email address
• Telephone number
• Utility information
• Energy usage information
• Responses to qualification questions
• Any information you provide through forms or communications

• IP address
• Browser type
• Device information
• Website activity
• Referral source information
• Advertising tracking information
• Form submission timestamps
• User agent
• Consent language version
• Checkbox consent status where applicable
• TrustedForm certificates or similar compliance documentation

We may use your information to:

• Evaluate your eligibility for solar products and services
• Contact you regarding your inquiry
• Schedule in-person or virtual consultations
• Provide quotes and proposals
• Improve our website and services
• Communicate promotional and marketing offers related to solar energy products and services
• Measure advertising performance
• Improve and optimize marketing campaigns
• Respond to customer service requests
• Comply with legal obligations
• Prevent fraud and abuse
• Document consumer consent and opt-out requests

By submitting your information through our website, you may receive phone calls, text messages, emails, appointment reminders, and marketing communications from SunSave Solar, operated by Solara LLC, and companies performing services on its behalf.

These communications may be delivered using automated technology where permitted by law. Consent to receive communications is not a condition of purchasing goods or services.

You may opt out of communications at any time by replying STOP to text messages, clicking unsubscribe in emails, or contacting us directly.

We may share information with companies performing services on behalf of SunSave Solar, including licensed solar installation partners, consultation partners, scheduling providers, financing providers, technology providers, marketing vendors, compliance vendors, and legal or regulatory authorities when required by law.

Information is shared only as reasonably necessary to provide requested services, schedule consultations, support installation or financing processes, operate our business, improve our marketing, and comply with applicable law.

We do not sell your personal information.

SunSave Solar does not sell personal information for money. However, some privacy laws may define certain advertising, analytics, tracking, lead referral, or partner-sharing activities as a "sale," "sharing," or processing for "targeted advertising." For example, our website may use cookies, pixels, and similar technologies provided by platforms such as Meta and Google to measure advertising performance, understand visitor behavior, and improve marketing campaigns.

We may also share personal information with companies performing services on behalf of SunSave Solar, including installation partners, consultation partners, financing providers, scheduling providers, technology providers, marketing vendors, and compliance vendors. In some cases, if personal information is provided to an external partner in connection with a lead referral, consultation, financing, or installation opportunity, certain privacy laws may treat that activity as a "sale," "sharing," or targeted advertising even if no money is exchanged directly for the personal information.

Where required by law, you may opt out of the sale or sharing of personal information and the use of personal information for targeted advertising.

To submit an opt-out request, contact us at support@sunsavesolar.com or call 617-546-3854.

To document and verify consumer consent, we may retain records including form submission data, timestamps, IP addresses, user agent, website activity records, lead verification records, TrustedForm certificates or similar compliance documentation, consent language version, checkbox state, landing page URL, form version, campaign/source and UTM parameters, call/text history, and opt-out logs.

These records may be used to demonstrate consent, honor opt-out requests, resolve disputes, prevent fraud, and comply with applicable laws and regulations.

Our website may use cookies, pixels, and similar technologies, including technologies provided by advertising platforms such as Meta and Google.

These technologies help us measure advertising performance, improve website functionality, understand visitor behavior, and optimize marketing campaigns.

You may disable cookies through your browser settings, although some website functionality may be affected.

Where required by law, you may opt out of targeted advertising or certain tracking-based advertising activities by contacting us at support@sunsavesolar.com or calling 617-546-3854.

Depending on your state of residence and applicable law, you may have the right to:

• Confirm whether we process your personal information
• Access the personal information we maintain about you
• Access profiling, analytical, scoring, qualification, or similar inferences drawn or derived from your personalinformation, where required by law
• Correct inaccuracies in your personal information
• Delete personal information you provided or that we obtained about you, subject to legal and complianceexceptions
• Obtain a copy of your personal information in a portable format, where required by law
• Opt out of the sale of personal information
• Opt out of the sharing of personal information, where applicable
• Opt out of targeted advertising
• Opt out of certain profiling activities, where applicable

To exercise these rights, contact us at support@sunsavesolar.com or call 617-546-3854.

We use a low-friction identity verification process designed to protect consumer privacy while avoiding unnecessary burdens. When verifying a privacy request, we may match information already in our possession, such as your name, phone number, email address, property address, lead submission details, or other information you previously provided to us. We do not require you to create an account to submit a privacy request. We will not request burdensome documentation unless it is reasonably necessary to verify the request, prevent fraud, or comply with applicable law.

We will respond to verified privacy rights requests within forty-five (45) calendar days of receipt, with a possible 45-day extension when reasonably necessary with prior notice.

In some cases, we may retain certain information when permitted or required by law, including records needed to document consent, opt-outs, communications, fraud prevention, legal compliance, dispute resolution, or TCPA/telemarketing compliance.

We recognize and automatically honor browser-based universal opt-out signals, such as the Global Privacy Control (GPC), where required by applicable law, including for purposes of honoring automated opt-out requirements related to targeted advertising or sales of personal information.

SunSave Solar monitors evolving state privacy requirements and updates its privacy practices as appropriate, including developments affecting New England consumers and upcoming regulatory frameworks such as Massachusetts data privacy requirements.

If we deny your privacy rights request, in whole or in part, you may appeal our decision by contacting us at support@sunsavesolar.com with the subject line "Privacy Appeal."

You must initiate an appeal within sixty (60) days of receiving our denial. Please include your name, the original request, the reason you are appealing, and the best way to contact you.

We will review the appeal and respond in writing within sixty (60) days of receiving the appeal, or within any other timeframe required by applicable law.

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and document consumer consent.

SunSave Solar retains lead verification records, call/text history, and opt-out logs for a minimum recommended period of 5 years.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Our website is not intended for individuals under the age of 18, and we do not knowingly collect information from children.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If we make material changes to how we collect, use, disclose, sell, share, or process personal information, we will provide notice as required by applicable law and, where required, obtain consent or provide an opportunity to opt out before applying the change to previously collected personal information.

SunSave Solar tracks and updates its policies to adapt to evolving privacy and consumer protection frameworks, including upcoming state-level privacy developments such as the Massachusetts data privacy framework, to better protect consumers in Massachusetts, Rhode Island, Connecticut, and other New England markets we may serve.

If you have questions regarding this Privacy Policy, privacy rights requests, opt-out requests, or appeals, please contact us using the information below: